Terms and Conditions

All bookings are subject to our terms and conditions

Terms and Conditions


We are Waste m8 a skip bag and rubbish removal business. Our VAT number is 289 6185 42.


The whole of the agreement between the customer and Waste m8 shall be set out in these terms and conditions to the exclusion of all other terms and conditions.


Unless we are prevented from collecting by a Force Majeure Event, we will provide services with reasonable care and skill.

We will make every effort to provide the services within 1-5 working days but there may be delays due to circumstances beyond our control. If the order is placed outside of normal working hours, between 08:30 – 17:30, the date of collection will be taken as the next working day.

You shall provide our employees with free and safe access to the location on the premises from where the skip bag/rubbish is to be removed. You shall also notify us of any special circumstances which may be relevant. If the skip bag/rubbish is difficult to access, we may cancel a collection at any time, either on attendance at site or by giving you notice, we reserve the right to make a non collection fee of £20.

You confirm that you have the full authority for us to collect and dispose of the rubbish. You shall indemnify us from and against any cost or expense we suffer or incur from any third party as a result of your not having the authority for us to clear the rubbish.

If we detect or suspect there may be any asbestos, syringes, drug paraphernalia or other hazardous or dangerous substances or materials on site we may at our sole discretion, immediately vacate the premises, and will not be responsible for further collection and disposal. In such circumstances you shall still be fully liable to pay for our attendance in full and for any waste already removed.

Any sharp or dangerous objects e.g. knives and broken glass should be separately stored in an appropriate container by you before we arrive for the collection. Under no circumstances should sharp objects be stored in bags. This requirement is for the safety of our staff.


All prices are including VAT.

Our pricing method for skip bag collection is for payment in advance through our online shop.

For loose rubbish collection the price is paid by how much rubbish you have in yards with a weight limit per yard. All the prices are on the website, but may be subject to change. The truck is fitted with on board weigh scales, and weighs in 100kg increments. 

Payments must be made in person at the time of collection or by agreement with waste m8, payments can be made by cash, card, bank transfer or through the online shop once the rubbish has been loaded. In the event payment is not made, any waste collected may be returned to the current holder of the waste. We do not assume ownership of any waste collected until payment for the collection has been made.

Without limiting any other remedies or rights that we may have, if you do not pay us on time, we may cancel or suspend any other further services to you until you have paid the outstanding amounts.

You shall pay all amounts due in full without any deduction or withholding.  


This clause does not exclude or limit in any way our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

Subject to the preceding, under no circumstances whatsoever shall we be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the contract; and (b) our total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of our services under the contract in question.

Due to the nature of the service we cannot guarantee that no damage to property, vehicles or other obstacles will occur during the clearance process. 


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; (b) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; (c) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; (d) impossibility of the use of public or private telecommunications networks.

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will extend the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.


We may terminate the arrangement between us at any time.

Termination will not affect either party’s outstanding rights or duties, including our right to recover from you any money you owe us under these Terms

We have the right to refuse to collect; any monies paid will be refunded.


We will only use the personal information you provide to us to provide the services, or to inform you about similar services which we provide, unless you tell us that you do not want to receive this information.


If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

These Terms shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.

Waste m8 reserves the right to vary these terms and conditions at any time. 

Additional Terms and conditions specific to the Waste m8 service


Do this before you start to fill it. You may not be able to move it later and any attempt to do so may result in you damaging the bag or hurting yourself.

Please also note that our lorries will not drive on to block paving or drives due to the risk of damage, unless you have given us permission to do so.

The skip bag should be placed on your own property, and not placed on any public land unless an appropriate license has been obtained. Your skip bag should be placed not more than 3.5 metres from the edge of the kerb or from the side of the lorry.  

The bag must be well clear of any walls, trees, parked cars, overhead wires or anything else that might obstruct the operation of the crane.


Distribute your waste and its weight evenly and do not overload or fill the bag above the top edge. Maximum 1 tonne or 1000kgs for all skip bags. Should the bag appear in our sole opinion to be overweight then we reserve the right not to collect the bag, and a non-collection fee of £20 may apply.  

The “mega bag” and “hippo skip” sized bags should not be used for heavy and dense waste such as bricks, concrete, masonry, heavy wood or other such waste streams. If you have this type of waste please use the standard 1 yard skip bag or a “midi bag”.

We will not collect hazardous waste in your skip bag/rubbish. Hazardous waste includes, but is not limited to, fridges, freezers, liquid waste of any description, paint, asbestos, batteries, gas bottles, food, human, animal or clinical waste.  

We cannot remove plasterboard where it is mixed with other waste streams. Plasterboard should be kept separate at all times.